Gujarat State Road Transport Corporation [Gsrtc] — e ticket cancellation

My mother have not id proof bus conductor said puchase new ticket. So she is puchase surat to limdi. New ticket from condutor. My pnr no is g26255005 tran pass: pkhr37sy. Trip code 0524srtgdlexp51 date 10/04/19. Its my mistae to not give her id proof. Shes gone for emergency. So please refund my money in my account. I am done it 09/04/19 at 08:36 pm rahi 196 from my account to please refund me