Gujarat State Road Transport Corporation [Gsrtc] — failed transaction

I have tried to book ticket online from gsrtc website from ahmedabad to surat...after selecting my seat i have made payment...money was deducted from my account but i did not get the seat... plus money have not been credited back...help me with it...by what time momey will be credited back to mu account??
I have attached the reference number as an image here.
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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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Hello Sir/Medam...

Jay Hind I Requested Please Repail All Window Glass Sepacial Repair To Seat No 15 Glass For Bus No GJ18 Z 0025 Rout For Bhavnagar To Jamnagar In Depo Is Jamangar...

Thanks For
Siddharth J Patel
Bhavnagar.
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    Gujarat State Road Transport Corporation [GSRTC] Phone
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    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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