Gujarat State Road Transport Corporation [Gsrtc] — late bus arrival

Sir
I booked seat from rajkot - dhari in rajkot-div (Gj 18 y 9570)@ 14:30 15/02/18. Bus is of gondal depot. And departing from rajkot depot.
Bus was late for 2 hours. Bus departed @ 16:30 from rajkot due to breakdown. I am very disappointed to know that gsrtc had taken 2 hours for repairing rather providing another bus. Bus is in very poor condition, even it's engine is extremely heated, seating is also in poor condition.
Why gsrtc is not providing new bus for this much of long route??? Actions required immediately after seeing bus condition.