Gujarat State Road Transport Corporation [Gsrtc] — online volvo bus booking

Address:	Vadodara, Gujarat, 390022
Website:	Gsrtc

I was trying to book volvo bus ticket from baroda to ahmedabad for 20 july 2017 in 7:15 am bus... I made the payment for the same but later i faced an error and hence did not receive any booking details or message confirmation for ticket booking... I checked with gsrtc staff and they told me that i would receive a refund of the same and they suggested me to book another ticket... Thats why i booked another ticket for the same journey... However when i boarded the bus, i came to know that i had two tickets booked on my name... I fail to understand that how come my first ticket was booked... I had neither received any booking details nor any message for booking confirmation... Had i received it, i would not booked an another ticket... I booked another ticket assuming that i would get refund of my first ticket... This is not acceptable at all... Gsrtc is misusing the online facility given to its customers... It is merely cheating on customers to get revenue without providing services... Please ensure that i receive refund for my first ticket... Thanks