Gujarat State Road Transport Corporation [Gsrtc] — refund money for not got any confirmation

Address:

382421

I have try to book ticket 11 jan 2019 but i have try 2 time but money is deduct but not got any confirmation via mail or text message.
After i have call to gsrtc call center but his employee tail me try to book ticket tomorrow because of currently server is down so all of you facing same issue.

My ticket gsrtc refrence number :g24421232 and g24432907

After i have raise ticket in gsrtc portal erefund help desk my raise ticket number is 581888.

I have talk with call center and call center employee tell me try to talk bus depo manager and convience to ticket cancel.

And i have also try to talk with rajula depo manager and he said your ticket is confirm but you have not travelling on your time. So this is your probem you have not come on time but i say i have not got any confirmation so he said talk with gsrtc toll free number.

After long conversation with call center he not give me proper answer and he said work in progress.
I have more than 30 time call with call center but not solve my problem