Gujarat State Road Transport Corporation [GSRTC] — refund not processed for cancelled ticket - complaint


My name is yashvi savani, and I am writing to bring to your attention a concerning issue I have been facing regarding the refund for a cancelled ticket.

Approximately two months ago, I had to cancel my ticket with OB number GS36587489 and GS36586786. Despite the lapse of this considerable period, I regret to inform you that I have not received the refund for the cancelled ticket.

I have already taken the necessary steps, such as submitting the cancellation request and providing all the necessary details. However, due to delay in refund process, I contacted gsrtc help center and mailed [protected]@mail1.gsrtc.in but no response from gsrtc.

I kindly request you to investigate this matter urgently and provide me with an update on the status of my refund. Additionally, I would appreciate any information on the reasons for the delay and the expected timeline for the resolution of this issue.

Please find attached a copy of the ticket and the cancellation confirmation for your reference.

I trust that you will treat this matter with the urgency and attention it deserves, and I look forward to a prompt resolution. In case there are any additional details required from my end, please feel free to contact me at [protected]@gmail.com and [protected].

Thank you for your prompt attention to this matter.

Sincerely,