Gujarat State Road Transport Corporation [Gsrtc] — Refund still not received

Address:	Ghatkopar East Mumbai Maharashtra-400075
Website:	[email protected]

It's been one month completed and still refund has been not received.
Last month I have booked the bus ticket for my dad Ramesh Yadav from Bhuj to Somnath for the date of 19th November 2020 but the transaction got cancelled but the amount got deducted from my bank account so I had done enquiry at Nakhatrana bus depot and the one of the executive told me that amount will be credited to mine account within 7 days but now it's completed more than 1 month and yet the amount not received.
And the toll free numbers executive is disconnecting the call after picking up the phone so my question is why they are appointed fire all of them if they don't want to resolve the issues.
Now tell me how much more time required to pay my money?
Please find OB reference number - GS12458177.