Gujarat State Road Transport Corporation [Gsrtc] — regarding drivers miss behaviour

Bus driver of diu mandvi gsrtc volvo is transporting private parcel in the bus and stop the bus for it around 15 to 20 minutes on veraval highway. And while asking him for the same he responded very rudely that he will ride bus on his mood by giving reason for traffic. Also he was using mobile while driving.
Bus timmig from una is 16:20 but reached at una 16:35
Date of my journey : 12/10/2019
Time from una : 16:20
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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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I request to you please time to time bus running between Surendranagar-patdi and patdi-surendranagar gsrtc depo Surendranagar all bus. patdi-dhama bus reach generally at 5:00 pm but now day bus reach between 6:00 pm or 6:30 pm.i already give complain to depo manager Surendranagar and attached this copy below but they take no action.

I had many experience about being ignored. Not only me but many passengers who goes there to ask about bus timing or anything they do the same. They just ignores passengers and being busy with their gossips. This is very ridiculous.
Bus coming from megraj to dhenara number gj18y2430 did not come to vijapur bis depo and went by pass, since 10 passengers were there to go to dhenara, please take action on them .please punish them .

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