[Resolved] Gujarat State Road Transport Corporation [Gsrtc] — sold our reserved ticket
Ahmedabad, Gujarat, India
Raramesh.prajapati1782 on Feb 8, 2018
Dear sir / mam,
We had booked ticket online from gsrtc online tickets booking, total 5 tickets (2 double bed and 1 single bed sleeper but our seats are been sold to other passengers after our booking, we had booked on approx. 7.15 pm and conductors has sold the same tickets to others on approx. 8.30pm.
Today 07/02/2018, my wife, 2 kids, 3 uncles (Avg age 45 years+) are travelling from you bus from jalor to nadiad, which is depart on 7.15 pm from jalor daily, we had reserved tickets from bhinmal to ahmedabad central stop, paid full amount for tickets in advance through hdfc credit card and also received tickets through pdf file online as well as sms, even presented tickets and sms of gsrtc we didn't get the seats, one of my uncle is handicapped and my wife is not well as having stomach pain, today my family is suffering just because of mistake of gsrtc, either you arrange immediately reserved seats or transfer our money-back with apologize,
We extremely surprised with such poor co-ordination and mismanagement of gujarat state road transporte corporation.
Hope team gsrtc conflict/ complain resolution is efficient and quick to responding his customers, if such thing is not been resolved right now then do as requested, either refund money with apologize or immediately allot the seats which are been sold to us with reservation,
Please resolve our issue right now, awaiting immediate reply on our genuine request,
With warm regards,
Citizen of ahmedabad
Mobile number : [protected], [protected]
Complaint marked as Resolved Feb 8, 2018
Nothing is been acted on complain, Requesting concern authority to please do the needful as MTs family has suffered yesterday by mismanagement and poor coordination of GSRTC, No email or call or message reply yet on registered complain if us,
Please find below the booking details of the E tickets of GSRTC,
** GSRTC m-Ticket ** BHINMAL to AHMEDABAD CENTRAL BUSSTAND PsngrName RAMESHKUMAR PRAJAPATI TripCode 2000ZLRNDDSLP15 PNRno : G18728530 JnyDate : 07/02/2018 DepTime : 21:45Hrs SeatNo(s) : 10, 11, 12 Class : SLEEPER BoardingPt : BHINMAL Pltform : Txn Password : KuKUyTJf Please carry your photo ID during journey. T&C apply. * DOWNLOAD ANDROID APP https://goo.gl/cZ98pD lil
** GSRTC m-Ticket ** BHINMAL to AHMEDABAD CENTRAL BUSSTAND PsngrName Vidhya Prajapati TripCode 2000ZLRNDDSLP15 PNRno : G18728123 JnyDate : 07/02/2018 DepTime : 21:45Hrs SeatNo(s) : 4, 5 Class : SLEEPER BoardingPt : BHINMAL Pltform : Txn Password : J6vUrUCw Please carry your photo ID during journey. T&C apply. * DOWNLOAD ANDROID APP https://goo.gl/cZ98pD
[Feb 08, 2018] Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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