Gujarat State Road Transport Corporation [Gsrtc] — st bus booking system not displaying proper and valid information

Address:	Ahmedabad, Gujarat, 380015
Website:	gsrtc.in/site

Hello Sir,

I have booked ticket from Ahmedabd to Dakor in bus root 'Ahm to Bariya' bus on 25th Feb 2018 Sunday 9:00 AM.

On web portal it is showing 1 hours and 40 min. But when bus arrive conductor informed us that it take 5 hours and bus will reach there by 2 PM. Also cant do ticket cancellation as bus departure time is already went.

Our 252 rs was totally gone because of this issue. When contacted to gsrtc online customer care service they told that you and only cancel ticket before 2 hours of journey time. This is totally wrong.

This is very bed experience.
Information showing on Website is totally wrong as compare to personally ask at enquiry office at Bus ST Depo.

Attached ticket info and GRTC bus website info.
https://gsrtc.in/site/

Thanks,
Punita