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Gujarat State Road Transport Corporation [Gsrtc] — ticket refund not received from gujarat state transport

I have tried to book bus ticket twice on gujarat state transport app on 25th january and for which my credit card has been debited twice amounting rs. 208 each i. E. Total rs. 416 but tickets were not cooked and received system error message that : "your transaction is not completed as reservation system can't process your request" and i have immediately raise query on 25th january and followed after wards on regular basis wherein i get same reply you will receive your refund amount in 7 to 21 working days but till now i have not received any refund.

So need your help i to get the refund on top most priority
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Mar 08, 2018

Complaint Status

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Complaint comments  4 CommentsShareTweet

Comments

There are more than 5 counters for ticket booking but only one is working.other officer are seating on all counters but they don't get any care of customers's inconveniency. Please make customer supporting system for this service.
Thanks.
Root of Palitana to Mahuva morning 8am bus is not on time and because of that I have to suffer lots of every day
Root name UNJA - SARKHEJ Mini bus Time :7am morning bus not stopped at NANDASAN bus stop.
Bus depo - Unja depo
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Driver is not available for driving

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    Gujarat State Road Transport Corporation [GSRTC]
    Customer Care Service
    Customer satisfaction rating
    6%
    Complaints
    2916
    Pending
    0
    Resolved
    162
    Gujarat State Road Transport Corporation [GSRTC] Phone
    +91 80 2676 7702
    Gujarat State Road Transport Corporation [GSRTC] Address
    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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