Gujarat State Road Transport Corporation [Gsrtc] — totally zero information regarding volvo from baroda to ahmedabad on 21/07/2019 at 6:15 is coming or not

Address:

E 203 sun optima,near garden paradise,behind DPs school North bopal, Ahmedabad, Gujarat, 380058

Respected sir,
These is the second time, i was travelling with my grandmother of 84 years old from baroda to ahmedabad volvo on 21/07/2019 at 6:15, their was zero information regarding its cancellation or delay, i waited till 7:00 i didnt get any response one volvo came n driver shouted for surat, he also dont provide information, horrible experience with such a aged lady i have to travel at 8;00 n reach at 12;00 my rupees was also gone, for what i m paying or what about customer safety.