Gujarat Travels — Booking refund, mental & physical stress compensation

Gujarat Travels — Booking refund, mental & physical stress compensation

S Sharma Pratik Aug 16, 2021 Aug 16, 2021 This thread was updated on Aug 16, 2021

I have booked 2 sleeper for dated 15 Aug from Jaipur to Ahmedabad. At midnight 02:00 bus engine stopped working at Ajmer. Bus driver and other staff members shifted all passengers in another bus after an hour by convincing we will get sleeper seat in the bus. But whole night I was sitting in the loby. Staff member Naveed tried to convince me by offering 400 Rs instead which I have neglected as I want seat which I have paid for. Also another bus staff members was so rude and just forcing me to seat in lobby or to stop journey. Bus no: RJ27PB0767 Seat no:- Sleeper seat I & J PNR:[protected] Date 15/aug/2021 +6 photos Was this information helpful? No (0) Yes (0)
Gujarat Travels customer support has been notified about the posted complaint. Aug 16, 2021 Updated by Sharma Pratik Second bus GJ38T 9991 again has informed all passenger near to My Abu that bus is unable to move forward as ventilation and AC systems are not working and engine is taking load. While calling to Travels office they told to customers that not to call as soon as bus will be available it will arrive. Finally third bus GJ 03 BV 9411 came after struggling lots and near khemana toll plaza both wheels came out while bus was running in full speed. Even one wheel crossed divider and hopefully no one gets injured. Again forth bus is provided which is same which does not have AC and ventilation and having issues with engine. Please check recordings and photos Let's see if we arrive at destination or again we have to change bus.
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