Gujarat Travels — Bus service

I travel from palanpur to jodhpur on dt 10/12/2020 pnr no.[protected] bus time for boarding is 10 am but bus was late 3 hr without prior notice i continue trying to make call to office then they give the bus contact number after an hr after all that bus driver still not answar proper when the bus reach to my destination ie palanpur . After the long wait bus finally come 1 pm and then i found that there AC in the bus is not working and norms of covid is not maintain in the bus. The whole situations in the bus is so weird and worth its so bad experience with you i m sure i can't travel with you next time and also suggest my friends and family not to travel in Gujarat travel .this insident change my whole perception about gujarat travels its no longer in primium bus services.
Thanks and regards