Gulmarg Gondola — Refund not received even after 6 months of cancellation of tickets

Address:Srinagar, Jammu and Kashmir
Website:gulmarggondola.com

7 gondola tickets were cancelled in july 2017 due to unforseen circumstances in kashmir,
the tickets were cancelled and a confirmation mail was sent from gulmarg gondola website.
but the refund hasn't been received till now.
i have send mails many times to support centre of gulmarg gondola.
the cust. care number is useless as theres a computerised system and no one talks.
i am helpless.
reference number 0188544 and 0188537
[protected]@gulmarggondola.com
http://gulmarggondola.com/
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    Srinagar
    Jammu and Kashmir
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