[Resolved] H P — not repairing under warranty

Shafi Moosa

from Ernakulam, Kerala

Address:	682506
Website:	support.hp.com

I purchased hp laptop15-bs-542tu on 16/8/2017 with extended warranty up to 15/8/2018, last week i noticed a very small white spot on my lap and contacted hp support assistant, hp whats app support they informed me to contact nearest hp care, i also contacted hp care in kochi kerala they told me that white spot in display not covered under warranty because it is user induced damage, but in my case only small white dot is present, it is actually pixel dead it may be caused by number of reason but hp actually cheating its customers

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Jan 12, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

HP India Customer Care's response Hello Shafi,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) me your contact number, email address & HP unit serial along with best reachable time.

I'll get the issue fixed asap.

Regards,
Smitha

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.
Thank you for your support.

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Comments

Nitin Gotad

from Pune, Maharashtra

My hp gas regd. no. 604534 chirayu gas services, still my subsidi not transferred on my bank of baroda ac-[protected] kalyan thane branch
my cell no. [protected]

Nitin Gotad's reply, Dec 5, 2018

My HP gas regd. no. 604534 chirayu gas services, still my subsidi not transferred on my bank of baroda ac-27690100015089 kalyan thane branch
my cell no. 9821239875

mohd waseem 94124

from Bengaluru, Karnataka

Meine 16 gb hp ki pendrive 10 mahine pehle kharidi thi aur is per 5 sal ki replace warranty bhi mili thi per ab woh pendrive work nahain kar rahi is mein write protected ka err araha hai .mera mobile no [protected] hai please meri pen drive change karane mein meri madd karen .

mohd waseem 94124's reply, Dec 2, 2018

Meine 16 gb hp ki pendrive 10 mahine pehle apne city sambhal pin 244302 se ek retailor se kharidi thi aur is per usne 5 sal ki replace warranty bhi mili thi per ab woh pendrive work nahain kar rahi is mein write protected ka err araha hai aur na meri pendrive formet ho rahi hai .mera mobile no 9412473815 hai please meri pen drive change karane mein meri madd karen