| Address: | 560061 | | Website: | www.hafeleindia.com/en/info/service |
Date of incident : 25/11/2018
Date of installation : 02/10/2018
The chimney - teresa 90 which was fitted by the hafele india installation team fell down within a months time and the installation was done very badly. It didn't hold properly to the wall, it came down with all tiles as well. Its completely broken and not usable.
Called up customer care on 26/11/2018 and reported this. Technicians came and took all photos and were telling about some tile fixing issues but later agreed to provide a full replacement of the product.
Now today - 07/12/2018 - still supervisor mention that the company mgmt. Has taken a call now after 2 weeks saying that the product cant be replaced due to tile fixing issues, which is completely wrong and unable to get the proper answers.
Its a mental harassment now to talk to these call centre guys on a daily basis. Now they are asking 50% cost with the customer only if which totally unacceptable.
Need this to be resolved otherwise i am planning to go to consumer court for this. I have all the invoices - billed just 3 months back. Was this information helpful? | 
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