Haier — Home air conditioner (split) 1.5 ton 5 star

Address:	Kolkata, West Bengal, 700059
Website:	www.haier.com/in/service_support

I purchased a Haier split ac 1.5 ton 5 star on 29-Mar-2016 from Harmony House, Jessore Road, Kolkata. Then for installation, I had to call Harmony House several times and lastly it was installed and I was using it until 7 days back, AC cooling is not working.

From 18-May-2016, I have called multiple times (8 times) to get AC repaired, but to no avail. To my surprise when I called Haier customer care ([protected]) for the first time, I found that no mobile number is registered to raise a complaint and I was advised to contact seller (harmony house). Seller is the worst ever I have seen and lying that my mobile is already registered. After several hiccups, I was able to register my mobile number and got the service request(KO[protected]) raised on 18-may-2016 with Haier customer care. I was told within 24 to 72 working hours, my AC issue will be resolved. And the very fact is that even today (23-May-2016), my ac is yet to be repaired. When I called Haier customer care, they were very reluctant and every time saying, request has been raised and issue will be resolved within 24 hours. This is such a worst ever service I faced and worst ever customer care I spoken to. Please support me to get justice in this regard.