Haier India Deep Freezer — complaint regarding improper service and mental torture

Address:

Surat, Gujarat, 395004

Dear sir,

This is dhaneshwar chalodiya from katargam road, surat, gujarat.

We have purchased haier hrb 475ss (450 liter) refrigerator from ads international on[protected] with tax invoice worth rs. 40, 500.

My complaint is, refrigerator is not working properly and getting hot from inside and cold from out side from last one and half month; the upper body of the refrigerator is not getting cold while lower body (Deep fridge) and my zone are working properly. We have raise the complaint 26 time in last one and half month.

Company's service person used to come and check the refrigerator and solve the problem on tentative base not completely. On[protected] they have taken the refrigerator to service center and return it on[protected] morning. By the evening of[protected], the upper body of refrigerator stop working and got hot, so we again call mr. Nitin panchal from haier (Number got from haier customer care) he clearly told that we have done what we could do in this refrigerator and we can't and will not do any thing more than this to your refrigerator, we ask them to come personally and check the refrigerator and inspect by his own but he kept on saying we can't do anything more and hang up the phone. The way he was talking to me was neither polite nor respective he was clearly misbehave with me. We have paid for the refrigerator and we have tax invoice for it no matter from where we have bought it from. It's haier india's responsibility to solve my problem.

I'm attaching tax invoice of refrigerator, kindly review my case and help me to fix this problem.

Suggest me how can i send you audio recording so that i can help you with audio recording with nitin panchal.

Thanks