Haier India Deep Freezer — Damage deep freezer

Hello sir,
I have purchased a deep freezer from khosla electronics pvt. Ltd. Of haier model no. Hcc-230hc b300gke6a00wtk2fo145 on 6 sep 2020. (Invoive no. 05624/2021/02898)
When engineer came he found that freezer is damage due to rat bites.
He made a call in company and promise that freeze will be replace with in 3 days. But now they are not giving proper response.
I have purchase the deep freeze for my grocery shop, my all frozen items are
Getting destroy.
Please take necessary action and want reimbursement for my products which are getting daily damage due to non refrigerate.