Haier India Deep Freezer — Double Door Refrigerator is not working properly

Address:

AS Rao Nagar Hyderabad TN 500062, Hyderabad, Telangana

Hi, I have purchased a Haier refrdigerator in March 2022 from Pai Electronics. Within 2 weeks i faced an issue with heaters being burnt without any power flucatations I initially got it serviced by the techinicians it worked partially because the ice formation on the lower level still continued. I tried to contact Pai Electronics for a replacement but they didnt solve anything because Haier service departments were not ready to replace. In the meanwhile there is another issue which stopped cooling the fridge part and freezer part works fine. So I raised a complaint the service manager itself visited and said that it is a damper issue and the first issue you got is also the same but I am not sure who did the service regarding the heater thing. I was shocked about the level of service understanding the technicians have. I insisted on getting a replacement since I am facing issues from 2 weeks on purchase but the manager was reluctant and suggested only service. I am unable to do anything since I have paid the full amount and took the appliance and I am all locked. My fridge still not working properly and I dont want to go for another service as they promised on the first service that everything will be alright but still I got issues. Please help me with the replacement as I feel it is a defective product they sold me and my 30k is all in vain now.