Haier India Deep Freezer — faulty refrigerator design

Address:

690502

I recently [march 28 2019] bought a refrigerator [model: hrf2983ckge] from haier. The model has a glass panel on its doors, which for some reason cracked [by end of november 2019] and i cut my hand a few times trying to open the door. I registered a complaint with the local service center and now they want me to pay them for the parts to be replaced.
I have been trying to make them understand that the glass started cracking for no apparent reason [ or a reason that is beyond me] and they keep telling me that i smashed the door with something hard and i did it unknowingly. Basically, they are calling me a liar and asking me to pay up front for repairs.
This is clearly a design flaw and they are not willing to take responsibility because it's explicitly written in the warranty that 'glass, plastic and bulb' will not be covered in the warranty.
Haier is cheating people with faulty designs and horrible product line. The main offices [not the local branches] have made sure that we don't get in touch with them. I haven't found a way yet and if anyone reading this have figured it out, please let me know.