Haier India Deep Freezer — LCD TV 48 inch

I purchased a Haier 48 inch TV for Rs. 25000 on Dec 13, 2019 on offer. Later 6 months o[censored]se black spots started appearing on the left side of the screen. So I complained at the agency, Attinkara electronics where I purchased the TV.

The agency did not provide a warranty card, when asked about it, they told me the purchase invoice is itself is the warranty. Any how I also have an extended warranty of the agency itself. So the warranty was like 1 year company + 1 year agency.

After complaining, they said they'll look into it and will send a technician but no one addressed the issues.

Again when the no. of black spots increased, near to the end of the first warranty, I complained and after 4-5 days the technician came to our home, inspected the TV and said it was dust. They have to take it to service center.

They picked it up after 2 weeks, after another week I received a call from the service center saying all is well and will deliver it after 2 days. Nothing happened.

After 4-5 days, I got a call from the service center saying TV is not repairable and the parts are not available. So I have to Rs.9500 for a new model TV as the production was stopped for the model I purchased. I refused because having to pay rs 25000 for 1 year was unacceptable.

One month passed. So I sent official complaint letters to Attinkara electronics and Haier regional office. After 3-4 days, received another call saying if I pay Rs.2500, I will get a brand new model. Again I refused.

Then they said they will a deliver another same model TV but would only provide service warranty for next year and will not have replacement warranty.

For a TV that have stopped production and parts unavailable, what use is there for the service warranty.

Horrible service, horrible experience and rude customer care people.

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