Haier India Deep Freezer — new geyser malfunction in the first 10 days of purchase

Address:New Delhi, Delhi

We had made a purchase of haier 25ltrv (M) on 21 oct 2018, from shri ganesh electric co., khasra no. 945, rithala, rohin ([protected]; [protected]), vide invoice no. Sg/18-19/586, with an assurance that this is a shock proof geyser (As is written on the outer box of the same as well) and the same was installed by evening (Id - dl[protected])
However, within days of installation, our whole water pipeline was having a severe electric current leakage (Is this the meaning of shockproof according to haier!!!) whenever the said geyser was switched on.
A complaint was lodged on 3 nov 2018 (Dl[protected]) and the geyser is still lying as it is - the visiting service person ([protected]) says the heating element (You see this a new geyser just days old) has burnt and needs replacement. On asking him about the quality aspect of the geyser he just said very casually that he is just working job and has absolutely no concern with the company or their products.
To end the story, our new geyser purchased on 21 oct, malfunctioned within days and still lying with the said defect with no efforts / support available from haier.
We are just left at the mercy and wishes of this service person (Looks to be an outsourced agency by haier) with occasional follow ups from our end with no results.
In my opinion, a road side brand of geyser would have been equally or better purchase option.
This is the first product ever i had purchased from haider, and i shall never buy anything again ever of this brand, after experiencing this pathetic product quality and the extremely useless service support.
I donot know where to go to get resolved my mistake of mis - believing into the product quality of this lier company (They write on their product shockproof, and you see, all the water pipe line gets electrocuted when you operate the geyser) fortunately no got injured in this incidence and proper care was taken to shut and plug off the geyser from the mains, immediately upon noticing this fact.
I would also advise my fellow consumers to take note of the above facts before deciding to go for buying a haider product.
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