Haier India Deep Freezer — refrigerator liner having crack issue

Address:

Thane, Maharashtra, 421503

Based on good quality product reference given by Usha Agency we purchased Haier company manufacture fridge on 15th April 2018 and later 1 year we found crack in body panel which clearly manufacturing defect. We did complain in Usha agency and shown photos of crack, agency agree its manufacturing defect and give confirmation for replacement of Fridge. Agency book complain in Haier company and based on complain Haier company executive visited site. Executive behavior was not good and directly told company will not give replacement and will provide temporary solution which i denied. I inform temporary solution feedback to Usha Agency and they said will talk in company. And now Haier company and Usha Agency is denying to give replacement against damage product. Please i request you to take necessary action on both agency and require support to get replacement against damage fridge.