Dear Haier Professionals,
Hope you have been standing firm against the deadliest ever pandemic caused due to Covid 19. It had been some mix experiences with Haier I had after becoming a customer of Haier family. Earlier also I mentioned about my purchases and experiences with Haier. Now another disappointment I am going through. In October 2021 the coils of my New Dual Invertor split AC were been replaced. we were been asked by the service technician not to turn on AC that time. Since It was October and not required much Air Conditioning in end of October.
Now when the new summer season arrived and we turned the AC on, and found the water dripping out of AC in side the room. The complained (SR DL[protected] with code DHOD) was been registered last week on 14th April and technician visited on 15th April to rectify the problem. The technician used some M-Seal product stop the water leakage and asked to turn on after 1 and half hours. But again it did not stop leaking. The same was been again reported the service technician. They sent another service representative, who after checking condition out removed the M-Seal adhesive and shown me the damaged part and advised to get it changed.
When we again tried to register our complain, the customer care was first to ask about monies to be paid for the visit. In fact for every visit which I am not the reason for being asked for monies. also the service team first demands the charges for visiting.
Now it is 6th day and no action has had happened. I fail to understand, that have I bought an AC or did a crime by buying Haier AC which I could not use for even a season.
This a really a mental torture to every time asked for service and spare/parts charges when one has bought the product under 5 year warrantee. This summer season is turning out to be really hot and giving heat shocks.
I humbly urge the Haier team to take my request on highest priority and get my problem resolved.
NOTE: Copy of invoices is attached in the trail mails of October and also attaching the job sheet for last complain and visit in which I mentioned my level of dissatisfaction in the remark section. Was this information helpful? |
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