Hans Travels — Service and delayed bus from Pune to Bhopal

I had booked bus from Pune to Bhopal. But I had to change my bus from Indore.If there's any such instance your customer that is we should be informed prior to our journey. Firstly the bus was very late. Secondly the connecting bus from Indore didn't start immediately, had to wait for an hour in Indore. So you guys do not have even a little sense of respect for our time. Thirdly the person keeping n taking out our luggages was demanding 20 - 30 INR per luggage. Why should we be charged for our luggages when we have paid full ticket price. Also, staff behaviour was rude. In all this extra ordinary service of yours we missed our train from Bhopal. Sorry to say but had disgusting experience and this is the first n last time I am travelling in Hans travels.
All the passengers with me, all of them had similar experience and frustration, so all of them also may not try this travel service again.
Your service needs improvement badly.

Suman Dubey