Happeasygo — denial of refund in spite of airline providing refund.

Address:	Happyeasygo Plot no. 242 & 243, Phase IV, Gurugram, Haryana 122015, India
Website:	www.happyeasygo.com

I had booked 3round trip tickets through Happyeasygo website on 20th Feb 2020. Flight was cancelled as the mail was received from airline and same was shared to them on 28th March 2020. flight details and Trip ID no. has been attached for ref. i have also contacted the airline team and the team has provided me Case ID for the same for full refund. But even after that i am receiving a mail from the Happyeasygo Team "refund is not possible". "

Dear Customer

Due to the COVID-19 pandemic, we are experiencing high call/email volumes (like all OTAs in India), which is resulting in less than ideal experience for our customers.

Kindly note that we are working as fast as we can to assist you on priority.

In this critical situation, we request travellers who do not have a trip starting the next 7 days not to panic. We are prioritizing customers with imminent travel.

Please be apprised that for any flight cancellation or reschedule, you can place online request either on HEG website or HEG mobile App.

The change penalty & HEG service fee for flight reschedule is zero. However, fare difference may apply, if any.

Thank you for your patience & understanding during these difficult times.

Happyeasygo! We are committed to serve you in better way and offer the lowest Airfare.

Customer Care"

Case id from Happyeasygo is[protected].

Denial screenshot has been attached.

I am not able to contact through phone as line is blank and not getting connected to the team.

As assured by happyeasy go team they have to revert back to mail or call back within 48Hours. It has not happened and i wanted to sue Happyeasygo team taking advantage of the Pandemic situation and looting people money. If they are conatcting me i wanted to sue them in court and make them pay penalty and make them have a value for customer .