HappyEasyGo — happy easy go is not refunding the amount for canceled flight by airline

Address:	F-30, Sunshine Park society, Near Laxmi mata temple, Balewadi, Pune, Maharashtra, 411045
Website:	www.happyeasygo.com

HappyEasyGo is not refunding the amount for the canceled flight by airline.
Airline has already been informed me that they have done the due diligence from their side and matter is with your travel agent which is happy easy go. It has been almost 5 months. Below are the details of the travel:
My Trip ID is[protected]
PNR is PJDAFM.
Ticket no. 589-[protected], 589-[protected]

Pasting the entire email communication here:

akash rai
Mar 17, 2019, 11:19 AM
to Customer, Nupur

Hi HEG Customer support team,

Could you please book us on a different airline? Jet Airways has canceled our new flight 9w324.

Thanks,

Customer Support
Mar 17, 2019, 4:33 PM
to me, nupur

Dear Akash,

With reference to your query for the trip id:[protected]

We would like to advise you kindly share the new flight details, for further assistance.
New Travel Date- Date should be the same as like previous booking.
Flight No-
Flight Time-
Passenger Name

Thanks & Regards,

Iftikar Alam Laskar
Customer support team
https://www.happyeasygo.com/support/
d128-5c741347-AttachmentId-791413

akash rai
Attachments
Mar 18, 2019, 7:27 AM
to Customer

Screenshot is attached for our suitable flight.

Note that we had made some changes in our plan as per new flight given by jet Airways according to that this is the best suitable flight for us.

Thanks,

Attachments area

Customer Support
Mar 18, 2019, 2:41 PM
to me

Dear Akash,

With reference to your query for the trip id:[protected]

We would like to inform you that, flight and Date should be the same as like the previous booking for alternate flight.

Further, you can contact to your airline for the same.

Thanks & Regards,

Iftikar Alam Laskar
customer support team
https://www.happyeasygo.com/support/

d128-5c741347-AttachmentId-827978

akash rai
Mar 18, 2019, 2:48 PM
to Customer

Date is same and There is no jet Airways available then How can I give you the same flight.

Thanks,

akash rai
Mar 19, 2019, 2:29 PM
to Customer

Hi,

Any update on this?
Could you please call me on [protected] to discuss about this?

Thanks,

akash rai
Mar 19, 2019, 10:54 PM
to Customer

Could you please have some courtesy to respond?
Is this your customer service?
Why do you people charge convinience fee?
Don't you have any responsibility towards your customers?

I am here on my tour, not able to enjoy my vacation because of this flight which I have booked from your portal.

Thanks,

akash rai
Mar 20, 2019, 10:56 PM
to Customer

I must say worst customer support. No one is willing to reply. My travel date is in less than 72 hours. Do you people have any sense of responsibility?

Thanks,

akash rai
Mar 22, 2019, 9:01 PM
to Customer

Hi,

Could you please refund the full amount in below account :

Account holder name : Akash Rai
Account no.[protected]
ICICI BANK
Ifsc : ICIC0000985

I want full refund please don't deduct any convinience fee as you have not provided any convinience and have done more harm than good.

Thanks,

akash rai
Apr 18, 2019, 3:18 PM
to Customer

Hi HEG Customer support team,

How long does it take to refund the amount of a canceled ticket.?
You had earlier mentioned 10 days but It has been more than 3 weeks since I canceled my ticket.
I got call from jet Airways twice that they have already initiated refund and asked me to connect with my travel agent. I spoken to your customer care but still there is no action taken from your side.

I would like to escalate this issue.
Please work on this on highest priority.

Thanks,

akash rai
Apr 22, 2019, 2:19 PM
to Customer

Hi,

Could you please tell me the status of this?

Thanks,

Customer Support
Apr 23, 2019, 9:47 AM
to me

Dear Akash,

With reference to your query regarding refund for Trip id:[protected]

We apologise for the delay in response. Please be informed that we have received your cancellation request and refund would be initiated post receiving from the airline end. We would request you to wait till we receive refund from the airline's end.

Thanks & Regards,

Shalini.Sharma

https://www.happyeasygo.com/support/

d415-5cb84886-AttachmentId-190519

akash rai
Apr 23, 2019, 1:11 PM
to Customer

I talked to airline and they said they have already initiated the refund.
How long will it take?

Thanks,

Customer Support
Apr 23, 2019, 1:18 PM
to me

Dear Akash,

With reference to your query regarding refund for Trip id:[protected]

Please be informed that we have raised the refund request to our refund's team. However action will be taken once we will receive the refund from the airline end.

Thanks & Regards,

Shalini.Sharma

https://www.happyeasygo.com/support/

d415-5cb84886-AttachmentId-196444

akash rai
Apr 29, 2019, 6:24 PM
to Customer

Hi,

How long will it take to resolve this issue?
I am fed up with your customer support.
Could you please refund my amount?

Thanks,

akash rai
Jul 24, 2019, 1:06 AM
to Customer

What's the status of this?

[protected]@happyeasygo.com
Jul 25, 2019, 12:08 PM
to me

Dear Akash,

This is with reference to your e-mail under trip id:[protected].

Please be informed that our refund’s team is constantly following up with the airlines regarding the refund.

We would request you to kindly wait, refund would be initiated in the same mode of payment post receiving from the airline's end.

We appreciate your patience and understanding in this matter.

Thanks & Regards

Ashish Tikoriya
Customer Service
https://www.happyeasygo.com/support/
d790-5d38ab44-AttachmentId-1126

akash rai
Jul 25, 2019, 4:09 PM
to Customer

How long will it take?
It's been more than 3 months.

Thanks,

Bounce
Jul 25, 2019, 4:09 PM
Google servers are temporarily overloaded. Your message was not sent. Please try again shortly.

akash rai
Jul 27, 2019, 6:43 PM
to Customer

[protected]@happyeasygo.com
Jul 29, 2019, 6:25 PM
to me

Dear Akash,

With reference to your concern regarding the refund for flight cancellation of order id[protected].

We regret the inconvenience caused due to delay in refund.

Please be informed that our refund's department tried to claim the refund from airlines, however, we have not received it yet.

As per the latest update, Jet Airways has completely stopped refunding to its agencies and the customers.

We are also not in a position to share any date of refund from Jet Airways as per the ongoing circumstances from the Airlines end.

We appreciate your understanding and patience in this regards.

Thanks & Regards

Harishankar Sah

Customer Service

https://www.happyeasygo.com/support/

d491-5d3cdd83-AttachmentId-3482