HappyEasyGo — refund pending from happy easy go

Sravya Kolla

from Bengaluru, Karnataka

Address:	First Floor, Plot No.883, Phase V, Udyog Vihar,, Gurgaon, Haryana, 122016
Website:	www.happyeasygo.com

My pnr no is: 02rizs
The flight from tirupati to hyd on mar 3rd has been cancelled by the tru jet airlines.

Trujet has refunded the full amount on mar 5th. But happy easy go has not refunded my amount. I have been calling them everyday, and they say, its pending with airlines and need 72 hrs for resolving. Its the same answer everyday. Today i was asked by the customer care support person to get a mail proof by myself, that the airlines has refunded the amount.

I did not expect, agents can be such big thieves in looting amount from public openly.

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Mar 26, 2019

Updated by Sravya Kolla I have received multiple emails saying they are looking into the issue after escalated multiple times, but not refunded my amount.

I posted in Facebook, LinkedIn, but they are too smart and hid all the customer reviews and posts.
Now their Customer Care number is also out of reach.

I was asked by their agent to get a proof that the amount is refunded by the airlines, as she was claiming that airlines has not refunded the amount. I had to reach out to the airlines and get the proof.
With the proof, now they say, sorry its taking long to refund your amount pls provide some more time for refund and claim their process to be transparent.