HappyEasyGo — against one month old refund

Address:	1F, Plot, No. 883, Udyog Vihar Phase V, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana, Gurgaon, Haryana, 120016
Website:	www.happyeasygo.com

Dated 19th sept 2019, i have booked for 2 days hotel at around 8 pm, for that particular day no other app was able to provide the stay due to unavailability of rooms and even i confirmed with hotel reception also, but for the sake of comfort to stay comfortably as i was new to the city i booked from happyeasygo. I was flying from different city late night, i paid the full amount for that day too as i was landing around 11pm and i reached at hotel around 12.30am and still my booking was not confirmed, i paid around 8, 000/- for 2 days, it was horrible experience at midnight standing outside a hotel in unknown city alone with no reservations after waiting till 1 am as requested by the executives and after 5 followup calls, one of their executive confirmed at 1.30am that we are very sorry your booking is not confirmed from our side so we are proceeding for the refund and you will get it in 24 hours, so now its more than a month and i have not got any refund and their hotel department is also not responding niether email ids, and all calls are forwarded to flight department and they make excuses that it is flight department you can call on this number on which no one is responding and they have provided flight department number on their website and app, i dont know what should i do now.