HappyEasyGo — Booking fail but refund not received me

This mail received me but refund not received Dear Paresh,

Greetings from Happyeasygo !!
This is with reference to your refund request for Order ID:[protected]
We regret the inconvenience caused to you.
Unfortunately, we are unable to confirm the flights due to an increase in fare, fares reflected on our website is as per the airline's inventory and are subject to change as per real-time changes in the pricing/inventory of the respective airline.
Please be assured that your refund has been processed from HEG on 07 Sep, 2022 09:38:46.
Usually, it takes 10- 15 working days to receive the refund into the same mode of payment.
We hope your concern is addressed, for any further clarifications please feel free connect with us. We will be happy to assist you.
Convenience fee, insurance, the Premium fee(if there) and customer promo(if any) are non- refundable