HappyEasyGo — charging rs 4600 as cancellation charge

I have booked airindia express ticket from happy easy go at rs. 8718 and cancelled the ticket before one week of the traveling date and airindia express reversed rs 7017 to happyeasygo after charging their cancellation charge as the flight operator. But this fraudulent company is ready to refund only rs 1568 by holding almost rs 4600 as cancellation charges. Is it legal in india to charge like almost the double of the ailine cancellation fee by this online ticketing cheating mafias.? I have been using many ticketing sites of indian and international origin since past 15 years, but never faced this kind of people.
Was this information helpful?
No (0)
Yes (0)
Feb 07, 2020
Updated by manu1313
clarification email on the refund amount by HEG customer care

Complaint comments 

Comments

Trip ID :[protected]
I booked 3 tickets from guwahati to delhi on 3rd may 2019.
The flight got cancelled from the airlines side and they have mailed to give my refund.
Its been 8 months i did not recieve the refund and whenever i call their helpline number they say that they are processing the amount.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HappyEasyGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    6%
    Complaints
    1549
    Pending
    0
    Resolved
    97
    HappyEasyGo Phone
    +91 12 4286 6920
    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
    View all HappyEasyGo contact information