HappyEasyGo — flight ticket cancellation due to covid19 shutdown - pnr: ehvz4z

Address:	508, East West Apartment, Sector 54, Plot 99, Gurgaon
Website:	[email protected]

We booked the flight of indigo 6e 223 from delhi to mumbai through happyeasygo travels on 02/04/2020 and paid rs. 1961/-, which was cancelled by the airline due to the lockdown announced by the central government till april 14th.

As per our understanding, indigo had refunded the amount to happyeasygo travel but the travel agency is not responding to our request to cancel and refund the amount paid by us. We also requested them to re-schedule the flight on 18th april, for which they are asking the fare difference of rs. 1580/- even when the airline is showing the flight rates lower (Rs.1700/-) than what we had booked earlier. Now happyeasygo is not even responding to our mail and their customer care no is not reachable. We need to book the ticket and not sure when can we get the refund and hence need your urgent help. Please direct happyeasygo to refund our money or issue ticket on 18th april without any further charges.