HappyEasyGo — flight ticket not confirmed money deducted

Address:	Jorhat, Assam, 785001
Website:	www.happyeasygo.com

I booked flight from app happy easygo date: fri, 21 dec, 2018 at 09:50 pm
Subject: re: regarding trip #[protected]. I called 5-6 times all asked about trip id then they said we will call back but they never called back. It is difficult to connect their call.. After trying 10-15 times u will hardly get connected. But problem not solved yet.in their app they shows upcoming flt with only flight id but no pnr no ticket. Without this how can i board the flight also flight charges are increasing day by day. And after deducting 12000 rupees i hardly having much money to book another ticket without getting refund from happy easygo services. Kindly help me out other wise i will approach consumer forum against the case.