HappyEasyGo — fraudster not giving refund

Happyeasygo claim that they have paid 17k for my ticket that i bought in 14k. They also say that they will not share payment confirmation to airline with customers claiming refund. Cancellation process is not straight forward where you call them and process cancellation. They want you to cancel with airline and then contact them with sms confirmation/email from airline. They add additional penalty beyond airline cancellation charges. No waiver for srinagar segment.