HappyEasyGo India Private Limited — refund related

Address:	HappyEasyGo India Private Limited 1F, Plot, No. 883, Udyog Vihar Phase V, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016, Gurgaon, Haryana, 122009
Website:	www.happyeasygo.com

I would like to draw your attention to the fraudulent activities carried by a booking app called "happyeasygo". I had done a hotel booking in ooty from the app on 16th september 2019. A day later they informed me that booking did not go through as the hotel rates had changed and cancelled the booking from their end on 20th september 2019 and informed that the refund will be credited to the account within 7-14 working days.

Unfortunately, i have still not received the refund and each time i call the customer care they say that i will get refund, which is not the case. It has been more than a month and inspite of multiple follow ups, there is no response from the company's end.

Order id:[protected]

Kindly do the needful and help me to get my refund.