HappyEasyGo — money deducted but flight confirmation not received

I booked my jai - bom round trip journey on march 4, 2019 through happy easy go website, the money got deducted however i did not receive the confirmation mail. Under my bookings section on the website, the booking id/ trip id is there however the pnr number isn't there and flight status shows as upcoming and not confirmed. I have sent mails and tried contacting the customer care also however no action has been taken from their end. My entire amount of rs. 10, 800 is blocked.