HappyEasyGo — money refund

I have made a flight booking through happyeasygo on 25th january with
Trip #[protected]. And later i have cancelled the booking.
When i was request the cancellation, it was mentioned on the screen the refunding in progress and in app its mention any cancellation before 4 hours applicable. The moment i cancelled the status changed to refunding and their support team responded that the cancellation request is accepted and send for refunding process. I have been following up more than a month and they respond its processing, it's with finance and on last monday i recieved a mail stating that it's a no show, have nothing to refund. If they did not responded i would be contact the air india directly to get it cancelled.
I wish happyeasygo will take a respective decision on this case.
Thanks,
Swaroop