HappyEasyGo — no fund on cancellation of refundable ticket

Website:

www.happyeasygo.com

My name is sobin george. I cancelled my booking on air india flight booked through happyeasygo two days before the travel. They did not send any message or mail regarding cancellation. I dropped a mail to them regarding this. They sent me a mail back saying that mine was a non-refundable ticket. However it was a refundable ticket.

I talked to their customer care executive and he confirmed that it was a refundable ticket, but i will not get any refund since it was a low-cost ticket. On the other hand, the the status of my ticket on their website showed "refunded".
It is clear cheating. They should have refunded me after deducting the cancellation charges. I have all the proof and i am planning to file a case in the consumer court against happyeasygo

Details of ticket

Order id:[protected]
Pnr. Hlssp
Flight no. Ai 9606
Sector. Kochi bangalore

Sobin george
10/4, isec quarters, nagarbhavi, bengalur 560072