[Resolved]  HappyEasyGo — no refund given to me despite airline refunding my full money to happyeasygo

Address:	Gurgaon, Haryana
Website:	www.happyeasygo.com

I have no resort but to write to you about the inconvenience faced by me and no status on my refund by website happyeasygo. My trip id is[protected]. My flight was cancelled by spicejet airlines and they have refunded the full amount to happyeasygo who has not refunded my money, nor has happyeasygo sent me a confirmation that they have initiated the full refund minus the convenience fee. The customer care agent amitabh is extremely rude and almost implied that refund may be denied. Amitabh admitted that happyeasygo has my money that has been refunded by spicejet and is holding it. Which is clearly against policy and what was confirmed below by happyeasygo on email before. Would seek help in getting my full refund from happyeasygo asap.