HappyEasyGo — non-existent customer support and borderline fraud!

Address:	Gurgaon, Haryana
Website:	www.happyeasygo.com

I booked return tickets from chennai to delhi from the happyeasygo website. The booking process was seamless and seemed like the usual ticket booking procedure. I booked the tickets, and the money was debited from my bank. Unlike every other time that i've booked flight tickets online, this particular time i did not receive any mail or message about the details of my tickets, nor did i receive the e-ticket. That worried me, so i called the customer support number mentioned in their website which is apparently "24/7 support". I spoke to one of their representatives, who told me that my ticket wasn't processed because the airlines had hiked the prices of the tickets exactly at the moment i was booking my ticket, i asked him how that is possible and why it has never happened to me before. He said, the prices might have gone up at the exact time i put my card details, and hence the tickets weren't processed. So, i asked him what i should do and he said that his colleagues will call me within 2 hours with alternative flights on the same day with different timings. He said either i could pick one of those options or if nothing fit my schedule, they would give me a full refund. I confirmed if i would get a call within 2 hours because i was in a hurry and i didn't want the prices to go up by a lot. He assured me i would get a call soon enough. It's been almost 6 hours now since i spoke to him. Since then, i've been calling their "24/7 support" and no one seems to answer. I would have called at least a 100 times by now. But there is no response from their side. I sent their customer support an email thinking maybe that would get me a response, but no response from there as well. I tried to look up the prices of the tickets that i had booked, and even at this current moment, it shows the exact same price that i had booked it for, even though i was told the prices were increased by the airlines (Which turned out to be a lie).

Moreover, the tickets that i booked were refundable, so i should be able to cancel my tickets and book another one. Simple enough, right? No. These guys don't even give you an option to cancel your tickets. I cannot even cancel the ticket because it still shows "pending" on their website. So, now i cannot cancel and re-book other tickets and i'm not able to get in touch with any of the customer support number or email. There is absolutely no response from them, and i'm starting to think this is borderline fraud by happyeasygo to make customers pay more money.

I'm helpless at this moment and i hoenstly do not know what to do/where to go with this complaint.

P. S. - the ticket prices still show exactly the same as how much i had booked it for, but will of course increase as time passes by. And i think that's what these guys are trying. For time to pass, the prices to go up, before they can call me.