HappyEasyGo — not received refund

Website:

www.happyeasygo.com

I had booked a hotel in pondicherry for the date 15/12/18 with happyeasygo. However booking was canceled, after i had made the payment. The company had claimed to initiate a refund, which woild be credited within 10-14 days. However we are yet to receive the refund. Moreover, the customer care is not answering our calls, even on trying multiple times.
Booking id[protected]