HappyEasyGo — Please refund my ticket Amount as flight Ticket (Order ID:[protected]

I have call to Air-Asia customer care and get to know Case Id as 76771131 which is flight cancel due to pandemic situation and refunded all amount to customer already, but when I applied to a third party (https://www.happyeasygo.com/), after long waoit 3 month when I call they are telling me this is not exact Case ID, which is refunding your flight cancel amount, Then I again call and get new airasia caseid as 67958862, then wait 15 days again I call customer care happyeasy go, When you call customer care on this[protected] /[protected], they are just disconnecting number (Kamlesh/Divya and etc) as last they telling wait another 15 days they escalating issue, I ask give me escalation number or email, they do't have any.

Please check and get the correct Case ID to refund all amounts, attached all details, it's a very long time I am following up for this amount.

Airasia Case ID-Case ID[protected]
Privious Airasia Caseid[protected]

19thApr2020 - Flight - I51562
Booking PNR - C231NZ