HappyEasyGo — Purchased Free Reschedule Flight Ticket but while rescheduling it is charged

Address:Plot no. 242 & 243, Phase IV, Gurugram, Haryana 122015, India

I have booked flight ticket from Jabalpur to Hyderabad for 10th April with Reschedule option and paid an extra amount while booking the ticket.
Now when I want to reschedule the flight the HappyeasyGo is charging 1555rs as a fare difference when the fare is the same for 3rd April and 10th April and HappyEasyGo is charging 300rs service Fee which is not applicable when I have already paid that amount while my initial flight booking.
I have attached the screenshots of the fare cost for 3rd april and 10th april which is the same none other than in HappyeasyGo website.
I have also attached the Ticket and Free rescheduling rule screenshot of the company.

Name :- Kolipundu Pranay
Order ID :[protected]
Flight SG - 3748 JLR → HYD

Regards,
Pranay
+91-[protected]
+4 photos
Was this information helpful?
No (0)
Yes (0)
HappyEasyGo customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HappyEasyGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    6%
    Complaints
    1549
    Pending
    0
    Resolved
    97
    HappyEasyGo Phone
    +91 12 4286 6920
    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
    View all HappyEasyGo contact information