HappyEasyGo — refund is not given after 2 weeks

Address:

New Delhi, Delhi

I booked a flight on september 9th from hyderabad to kochi to december 1st 2018, and that was cancelled by happyeasygo due to some fare issues. My refund is not yet given. They said it will take only 72 hours to complete the refund but two weeks are over. My trip id is[protected]
And contact number is [protected]
I booked the ticket from the account with mobile number [protected]