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HappyEasyGo — refund issue

Hi,

We were supposed to travel from delhi to kolkata and kolkata to delhi on pnr d2w52f. My mother was not keeping well so we decided to cancel my flight tickets. I sent an email to [protected]@happyeasygo and furnished the medical records to ensure that i got some refund.

Despite waiting for 2 hour hold time, my call didn't go through. I had to call goair and cancelled the tickets. Go air has already refunded inr 3404 to happy easy go who in return hasn't paid anything yet.

Go air further stated that they are reviewing the medical records and may proivide the full refund, however, despite waiting for more than 15 days, i am not seeing any progress made by go air.
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    HappyEasyGo
    Customer Care Service
    Customer satisfaction rating
    6%
    Complaints
    876
    Pending
    0
    Resolved
    49
    HappyEasyGo Phone
    +91 12 4286 6920
    HappyEasyGo Address
    AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
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