HappyEasyGo — refund not processed

I have booked tickets using happy easy go and then cancelled the tickets directly from indigo's official website, later when indigo processed the refund from their side, i cancelled the ticket on happy easy go but after multiple follow ups they are unable to give me any update regarding when i'll get my money back. I have made multiple follow ups in twitter and tried calling their customer care but i am not getting any proper resolution