HappyEasyGo — Travel date was changed without my knowledge/permission

Address:

Boys PG, Sec 14, Gurgaon, 122002

To,
Happy easy go,

Worst company: service to staff.

I booked a ticket trip id:[protected]
For 27th july. I wanted to enquire if same flight is available for 25th june or not. So for same i sent a request for date change for 25th june. Then within 10-15mins i received a text

"
Your date change cost is 0.00 for trip id[protected]. If you wish to proceed with your date change request, please make payment through this link https://t.co/fQUaknJZj2 and reply us back to [protected]@happyeasygo.com or call us at [protected] & [protected]."

Imidiate after the text i receive an email of conformation stating my travel for 25th june has been confirmed.

I revert on the same mail stating i have just enquired and did not asked for conformation.

Got a revert for same and asking for ticket details so did the needful and after that no reply from the company.

I tried to speak to company call center. After dialing for 10-12 times i got connected with a lady advisor, gave all my ticket details, made her understand my issue. She said"yes sir! I can see that you requested for rescheduling for 25th june. But since there were no price deference you had so our system automatically confirmed your travel for 25th june." when i requested her to help me out, she hung up on my face.

I would like to ask when "hego" sent an sms that you have 0rs to pay the difference and if i okay to proceed then i need to click the link on the same side advisor of hego says if your have 0rs difference to pay then automatically your booking gets confirmed. Which one to believe hego sms or hego callcentre advisor??

I still tried to reshule for another date for 31st jul and in revert through email saying fare difference: 3944, heg services: 1000 and total penalty: 4944.
I replied with the screen shot of heg app and circled dates 25th june and 31st july fare is completely same then why these charges? No response then after.

I have contacted 10times to heg call center, somehow 11th time my call got connected to an advisor. I had reiterate the entire story once again and in response he ended my call saying i have taken your request, we will get back to you within 3-4hrs. Incase within those hrs if flight charges get revised, who will pay the difference?? Atleast i dont have so much of money to pay the revised fee again and again.

This is not the 1st time i have been treated and harrassed like this by heg. This has happened twice before.

I have posted earlier my feedback on playstore hoping for improvement in service. But seems happy easy go has sware to trouble me like this all the time. When i posted my feedback on playstore, someone name mr. S sarkar replied

"attached"

Who is this mr. S sarkar? Who post showing his concern in playstore with no contact details or email id to all the complaints.

I will wait for their response and if they dont change my travel date to 27th july with no extra fare difference then this time for sure i will knock consumer court door.

I am literally harrassed with happy east go company and their services. After all its my hard earn money. Just cause of their non transparency policy, i can let go my money like this.
I really need government authority to help me.

Jai bharat,
Abhishek das