[Resolved] HappyEasyGo.com — airline ticket

tarunpriti

from Chennai, Tamil Nadu

Address:	Thane, Maharashtra, 401107
Website:	www.happyeasygo.com

Dear happyeasygo team,

I have booked a ticket for my friend yesterday considering the fact that i would get best service by your team. I had booked ticket in the past too and did't find any issue. But this time i was wrong and would never trust any type c website like your's. How can you cancel the ticket because of the fare difference from airline's end. That is none of the concern of customer. If ticket is booked from your website and money deducted it's all your responsibility to provide ticket. I have booked ticket on actual fare which was available without any deductions or offers so there is no question of fare difference from airline. None of the website have created such issue in the past, this is the 1st time i am coming across with this issue.

I received a call yesterday post 5 hrs of booking the ticket. Agent informed me that they want to process refund against the ticket booked. While i asked the reason he informed the reason as mentioned above. Now you have process the refund forcefully i would like to know, if cancellation request would have come from my end whether you have been considered that... I don't thing so.

Also why refund would take 7 days to reflect in my account, you have instantly deducted amount from my card, who will bear charges.

Bcoz of your fault i have to give extra charges for the same day flight without any fault of mine, additional charges will bear by whom?

Please make a note of it : it's a harassment of customer like us, kindly revert with the proper update.

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May 4, 2018

Complaint marked as Resolved

Re: Trip Id: 564065998542603167/Refund Customer Service Mon 4/30, 6:05 PM You Dear Sir, Greetings from HAPPYEASYGO! We would like to inform you that we have already initiated your refund. Kindly wait 7-10 Working days to receive your refund. It will automatically appear in your account. In case you require further assistance or clarification, please feel free to contact us on 24*7 customer support 1800-313-5699 or write to us [email protected]. Thank you for choosing HAPPYEASYGO! We look forward to serve you in future. Thanks & Regards, Renu M [email protected] ------------------------------------------------------------------ From:tarun kumar Time:2018 Apr 30 (Mon) 17:48 To:Customer Service Subject:Re: Trip Id: 564065998542603167/Refund Dear Team, I need refund Today only..why should I wait for 7 days if you are unable to issue a Ticket. Regards Tarun 8454044010 From: [email protected] Sent: Monday, April 30, 2018 6:13 PM To: tarunpisces Subject: Trip Id: 564065998542603167/Refund Dear Mr. Kumar, Greetings from HAPPYEASYGO! We regret to inform that we would not be able to issue your ticket under the Trip Id: 564065998542603167. Because of the Fare Difference from airline's end. Refund would be done to the same mode of payment used for making this reservation and it would reflect in your account in 7-10 working days. We would appreciate your kind cooperation in this matter. For further assistance, please feel free to contact our 24*7 customer support1800-313-5699 or write us at [email protected] We appreciate you choosing HAPPYEASYGO as your booking partner. Look forward to serve you again! Thanks & Regards, Pushpdant [email protected]

May 04, 2018

Updated by tarunpriti Team,

Pl. look in to it and help if possible.

May 05, 2018

Updated by tarunpriti Is there any update??

May 14, 2018

Updated by tarunpriti Team,

Pl. update..